Effective date: 1st MAY 2020
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, or that we obtain from other sources will be processed by us when you:
- use our website: www.olamiie.com;
- use our mobile applications;
- use our services;
- purchase products from us.
1. BASIS FOR PROCESSING PERSONAL DATA
1.1 To enter contracts with you: Where you order goods and/or services from us, we will process your personal data to process your order so that we can deliver these goods to you. Our use of personal data in this way includes sharing your personal data with our payment system provider, and delivery companies.
The legal basis on which we process your personal data in this way is the necessity to be able to enter into and perform the contract for the sale of goods you have requested from us. If you do not wish to provide us with your personal data in this way, you will be unable to purchase goods and/or services from us.
1.2 To respond to your queries, refund requests and complaints: Handling the information you have provided to us enables us to respond to you, and process your refund requests or complaints. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you.
The legal basis on which we do this are our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service, and understanding how we can improve our service and products based on your experience.
1.3 To protect our business and your account from fraud and other illegal activities: This includes using your personal data to maintain, update and safeguard your account.
We’ll also use your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our website. We’ll do all of this as part of our legitimate interest.
1.4 To process payments, refunds and to prevent fraudulent transactions.
We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
If we discover any criminal activity or alleged criminal activity through fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim to protect the individuals we interact with from criminal activities.
1.5 To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content.
1.8 To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.
1.9 To comply with Personal Information Protection and Electronic Documents Act (PIPEDA) by Office of the Privacy Commissioner of Canada, in any of our prize draws or competitions , based on your consent given at the time of entering.
We do this on the basis of our legal obligation to comply with the PIPEDA Code. If we want to publish any other information it will be on the basis of your consent as set out in 1.8.
1.10 To resolve issues with, develop, test and improve our website.
We’ll do this on the basis of our legitimate business interests.
For example, we’ll record your browser’s Session ID to help us understand more when you leave us online feedback about any problems you’re having.
1.11 To comply with our contractual or legal obligations to share data with law enforcement.
For example, when a court order is submitted to share data with law enforcement agencies or a court of law.
1.12 To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you. Of course, you are free to opt out of receiving these requests from us at any time.
1.13 For Olamiie Friends members, to decide which information to show you , with the help of computer algorithms. We do this on the basis of your consent when you become a Olamiie Friends member. If you don’t want to continue receiving Olamiie Friends offers, you’ll be unable to continue your Olamiie Friends membership.
1.14 To provide products to others:
Where you have provided personal data about another person (for example, where you order goods as a gift to be delivered to someone else), we need to process such personal data in order to provide these products to the other person or people. This will include sharing their personal data with delivery companies. We need to process their personal data in this way to be able to provide them with the goods you have ordered for them from us.
The legal basis on which we process their personal data in these circumstances is our legitimate interest to provide the person you have identified and requested with the products you have ordered
1.15 To make our website better:
We may process your personal data in order to provide you with a more tailored user experience (such as displaying goods we believe you will be interested in, based on your purchase history and browsing habits, or allowing our shopping basket to remember what you have ordered from us). We may also use your personal data to make sure our website is displayed in the most effective way for the device you are using. This processing means that your experience of our site will be more tailored to you, and that the products you see on our site may differ from someone accessing the same site with a different purchase history or browsing habits.
We also use various cookies to help us improve our website; more details are set out in Chapter 4 below, and share your personal data with the third party analytics and search engine providers that assist us in the improvement and optimisation of our website.
We will also process personal data for the purposes of making our website more secure, and to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. The legal basis on which we process personal data in these circumstances is our legitimate interest to provide you with the best customer experience we can, and to ensure that our website is kept secure.
1.16 Automated Processing:
We carry out automated processing in order to tailor your experience of our website. We will automatically collect information about your browsing habits and purchase history in order to promote more relevant products and/or services to you when you visit our site.
This profiling will not have a significant impact on you or produce any legal effects.
The lawful basis on which we carry out this processing is our legitimate interests to provide you with the best customer experience, grow our business and make adverts relevant to you. You can opt-out of this processing by deleting or disabling cookies.
1.17 For marketing purposes:
1.17.1 – you have expressly opted in to receive marketing communications from us, we will process your personal data to provide you with marketing communications in line with the preferences you have provided;
1.17.2 – you have expressly opted in via our site to receive marketing communications from a third party, we will process your personal data by transferring it to the relevant third party, in each case, the legal basis on which we process your personal data is your consent.
In some limited circumstances, we may contact you about similar products where you have purchased products from us and you have not opted-out of receiving this information.
1.17.3 – you have provided us with your email address when you purchased products from us, we may contact you about similar products where you have not opted-out of receiving this information. The legal basis on which we process your personal data to do this is our Legitimate Interests. You have the right to object to us processing your personal data in this way. To do this, you can contact us at Section.
You are not under any obligation to provide us with your personal data for marketing purposes, and you can withdraw your consent to your personal data being processed in this way at any time by contacting us or, where relevant, by following the unsubscribe link in every marketing communication you receive from us. If you do choose to withdraw your consent, this will not mean that our processing of your personal data before you withdrew your consent was unlawful.
2 TYPES OF INFORMATION WE COLLECT FROM YOU
2.1 Information you give us: This is information about you that you give us when visiting our stores, filling in forms on our website, making a purchase from our website or in store, or by corresponding with us by phone, e-mail or otherwise. It includes information provided when you register to use our website, register for Olamiie Friends, use our services, participate in social media functions on our website (including Live Chat), enter a competition, promotion or survey and when you report a problem with our website. The information you give us may include names, addresses, financial information, email addresses and phone numbers.
2.2 Information we collect about you: With regard to each of your visits to our website we will automatically collect the following information:
2.2.1 technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and
2.2.2 information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
2.3 Information we receive from other sources: We may receive information about you when you use our site. We are also working closely with third parties (including, for example business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, hosting providers and search information providers) from whom we may also receive information about you.
2.4 We do not process any special categories of personal data, meaning personal data revealing:
2.4.1 racial or ethnic origin;
2.4.2 political opinions; religious or philosophical beliefs or trade union membership;
2.4.3 genetic or biometric data that uniquely identifies you; or
2.4.4 data concerning your health, sex life or sexual orientation.
25 We do not collect data relating to criminal convictions or offences or related security measures.
3 CATEGORIES OF RECIPIENTS OF PERSONAL DATA
3.2 Your personal data may be shared by us with categories of recipients that include:
3.2.1 Those third parties with whom you have agreed that we can share your information in order to alert you to offers and promotions of interest to you. You can withdraw your consent by contacting us at Section
3.2.2 Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
3.2.3 Analytics and search engine providers that assist us in the improvement and optimisation of our website.
3.2.4 To improve your customer experience and understand where our customers find us, Olamiie use marketing tools from third parties.
3.2.5 We use a third-party service provider to serve ads on our behalf across the internet. They may collect anonymous information about your visits to Olamiie, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag. A pixel tag is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process; no personally identifying information is known about the user. If you would like more information about this and to know your choices about not having this anonymous information used by our third party service provider please contact us at Section 12.
3.4 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions and other agreements; or to protect the rights, property, or safety of Olamiie Limited, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
A visit to a page on our website may generate the following types of cookie:
- Functional cookies
- Cookies relating to live chat
- Analytics cookies
- Advertising cookies
- Other third-party cookies
These cookies are used to provide you with an excellent shopping experience. Without these cookies, you may struggle to use the website. The information collected is anonymous. Examples include:
- Cookies to recognise when an item has been added to the basket.
- Cookies to store your recently viewed items.
- Cookies relating to live chat
- Analytics cookies
We use software provided by other organisations (e.g. Google Analytics) to collect data on how you use our website. This information helps us to make improvements to the website and identify when errors have occurred.
These cookies collect anonymous information such as what pages you have viewed, what content and functionality you have interacted with, the date and time you visited the site, and what hardware, software and browser you use.
These cookies also collect personally identifiable information that you provide to us via forms (such as your name, address, phone number and email address). This information is used to support us in troubleshooting issues that may have impacted your shopping experience.
We work with third-parties such as Google, Bing, Pinterest and Facebook (and Facebook owned channels like Instagram, Messenger and Audience Network) to provide targeted adverts. With Facebook and Pinterest, we use a Pixel to collect anonymous information about what adverts you have clicked on. The use of these tools can tell us when and how you came to visit our website, the pages that you visited and products you went on to buy. This information will be used to make advertising more relevant to your interests and keep you up to date with news of products and services, including shop events, offers and promotions.
We also set cookies when you click on a link in one of our ‘Seasalt Friends’ emails. These cookies enable personalisation of marketing materials to help us send relevant communications to registered visitors.
OTHER THIRD-PARTY COOKIES
On some pages of our website, other organisations may also set their own cookies. Our website cannot access these cookies. For example, on our product pages you can share the page via Facebook, Pinterest or other social media. The organisation that has created the button will record that you have done this.
TURNING OFF COOKIES
Most modern browsers will allow you to see what cookies you’ve got and delete these on an individual basis, block third party cookies, block cookies from sites, block all cookies and delete all cookies. Please note, if you choose to block all cookies from our website, some functionality may not work.
We use the following analytics providers and you can opt out of their cookies by clicking on the following links:
5 USES MADE OF THE INFORMATION
5.1 We will combine the information you provide to us with information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
6 SECURITY OF PERSONAL DATA
6.1 All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using PCI compliant technology.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration and disclosure. All information you provide to us is transmitted using TLS encryption, and is stored on our secure servers behind firewalls. We limit access to our servers to ensure that your information is not viewable by any unauthorised parties. Any payment transactions will be encrypted using PCI compliant technology. Although we will do our best to protect your person data, Olamiie cannot guarantee the security of data transmitted via the internet. Any transmission is at your own risk.
8 YOUR RIGHT TO OBJECT UNDER DATA PROTECTION LAWS
You have the right to object to us processing your personal data where we are processing personal data:
8.1 based on our legitimate interests (as set out at section 1 above). If you ask us to stop processing your personal data on this basis, we will stop processing your personal data unless we can demonstrate compelling grounds as to why the processing should continue in accordance with data protection laws; and
8.2 for direct marking purposes. If you ask us to stop processing your personal data on this basis, we will stop.
In each case please do so by making contact with us directly at Section 12.
9 YOUR OTHER RIGHTS UNDER DATA PROTECTION LAWS
9.1 Right of access
9.1.1 You have the right to receive confirmation as to whether your personal data is being processed by us, as well as various other information relating to our use of your personal data. You also have the right to access your personal data which we are processing. You can exercise this right by making contact with us directly at Section 12
9.2 Right to rectification
9.2.1 You have the right to require us to rectify any inaccurate personal data we hold about you.
9.2.2 You also have the right to have incomplete personal data we hold about you completed, by providing a supplementary statement to us.
9.2.3 If you request a correction of your personal information we will take reasonable steps to check its accuracy and correct it.
9.3 Right to restriction
9.3.1 You have the right to restrict our processing of your personal data where:
220.127.116.11 the accuracy of the personal data is being contested by you;
18.104.22.168 the processing by us of your personal data is unlawful, but you do not want the relevant personal data erased;
22.214.171.124 we no longer need to process your personal data for the agreed purposes, but you want to preserve your personal data for the establishment, exercise or defence of legal claims; or
126.96.36.199 we are processing your data on the basis of our legitimate interest (as set out at section 1 above) and you:
188.8.131.52.1 object to our processing on the basis of our legitimate interest under section 8.1 above; and
184.108.40.206.2 want processing of the relevant personal data to be restricted until it can be determined whether our legitimate interest overrides their legitimate interest.
9.4 Where any exercise by you of your right to restriction determines that our processing of particular personal data are to be restricted, we will then only process the relevant personal data in accordance with your consent and, in addition, for storage purposes and for the purpose of legal claims.
9.5 Right to erasure
9.5.1 You have the right to require we erase your personal data which we are processing where one of the following grounds applies:
220.127.116.11 the processing is no longer necessary in relation to the purposes for which your personal data was collected or otherwise processed;
9.5.12 our processing of your personal data is based on your consent, you have subsequently withdrawn your consent and there is no other legal ground we can use to process your personal data;
18.104.22.168 you object to the processing in your personal data as set out in section 8.1 above and we have no overriding legitimate interest for our processing;
22.214.171.124 the personal data have been unlawfully processed; and
126.96.36.199 the erasure is required for compliance with a law to which we are subject.
9.6 On verification of your request for erasure, please note that we will endeavour to erase the relevant data as quickly as possible. We will try to comply with your request within one month, however please note that our catalogues are ordered in advance and that you may receive another catalogue after you make your request.
9.7 You have the right to lodge a complaint with the Office of the Privacy of Commissioner of Canada , the supervisory authority for data protection issues in Canada.
9.8 Exercising your rights: You can exercise your rights by making contact with us directly at Section 12.
10 CHILDREN’S PRIVACY
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our systems.