FAQ
hello@olamiie.com
Shipping
Currently, we are only shipping to Canada & U.S.A. Other international countries will be included very soon. Please subscribe to our newsletter so you will be the first to know when this happens!
Currently, we are only shipping to Canada & U.S.A.
- Free Canada standard shipping on orders CAD$69 and above.
- Free USA standard shipping on orders USD$52 and above.
Other international countries will be included very soon. Please subscribe to our newsletter so you will be the first to know when this happens!
USA orders under USD$ 52 ship for only USD$ 5.59, standard shipping.
Canada orders under CAD$ 69 ship for only CAD$ 9.90, standard shipping.
All orders will be sent with tracking including free shipping.
Please allow 2-3 business days for processing and 10 business days (or less for shipping). Processing & shipping time estimates do not include high volume holidays and/or non-business days.
All items are ship from Toronto Ontario, CANADA.
All items are shipped with tracking.
- CANADA – Canada Post
- U.S.A. – United States Parcel Services
In the event of postal disruption (ex – labour strikes, high volume / peak periods etc); we might choose an alternative postal service so you can get your package without disruption.
At the point in time, we are not offering Express shipping as Express ship time guarantee is no longer available or promised by all major postal services.
For Canadian addresses, you will not incur any import duties as your item is shipped out from Ontario, Canada.
For other countries (Not Canada), different countries have different customs duties and taxes regulations that as a resident of the country, you have to understand before making your order as the duties and taxes is your responsibility and will be borne by you. Please check with your local authorities before completing the order.
Order
Once you’ve made a purchase, you will receive an order confirmation email. When we ship your order, you will receive the shipping update which includes shipment tracking number. You will be informed every step of the way on your order until it arrives to you! Don’t worry.
We do not offer price adjustments.
Payment Option
You can pay with either one of the merchants below:
Mastercard, Visa, Discover, American Express, Apple Pay or Paypal.
Sustainable & Eco-Friendly
This is a very important aspect for us. As much as we want to provide the best experience & quality for each and everyone that supports us, we also want to make sure that our impact to the earth is a positive one.
All our packaging are either: Made of recycled plastic, post-consumer and/or post-industrial AND recyclable down to our tissue papers. We’ve also planned your sustainable journey with our packaging. For example, we only use paper tapes on your paper corrugated shipping boxes so that it is immediately recyclable without potential contamination.
Taking weather and journey impact into consideration, we have decided to use plastic mailer in order to protect your order so your jewellery can arrive safely to you without degradation from weather elements. To lessen that impact, we are using mailer made of recycled plastic.
Poshmark
Glad you noticed. No, we have some overlapping products but some products are Poshmark exclusives and some products are exclusive only to this webstore.
Poshmark carries a little bit of something including pre-loved & home items while this webstore is only boutique jewelleries.
No, as Poshmark and this webstore are two separate channels, please do through the official Poshmark channel to process the return.
Warranty & Return
We offer Warranty Guarantee from any manufacturing (material or workmanship) defects for 90 days from the date of shipment.
This does not cover:
- scratches
- abuse
- neglect
- modifications
- damages through improper use, accident or storage
- regular wear and tear
UPDATE: EXCHANGE is no longer available due to the pandemic and hygiene requirements.
We accept exchanges for regular price items within 7 days after you receive the products. Once we’ve confirmed physical receipt and inspection of your item for exchange, we will send you a notification email. A USD$9 restocking fee will be applied to each exchange item. The item for exchange must be sent via tracked mail and all return shipping costs to be borne by customer. We will not process any exchange of items sent by non-tracked regular mails.
The jewelry must not have been worn to qualify for an exchange. Please contact us to start an exchange procedure : hello@olamiie.com
We do not accept returns and do not refunds.
All sales item are final sale.
Items that is sold at discounted prices due to existing defects are not covered by our Limited Warranty guarantee.
